Sales & refunds
Return & Exchange
If you don’t want to exchange the product, you can simply return it. However, there are some conditions for returns.
The goods can only be returned in undamaged condition and original packaging (if reasonably possible), they must be in the same condition and must not be used.
You can register a return with our customer service department within 14 days. In your message, mention the order number and the item to be returned.
After contacting our customer service, you can return the product.
The delivery time is different for each area but in general we need 1 business day to prepare the order in our warehouse and once it leaves our warehouse the approximate times are as follows:
Peninsula: 24-72 hours. We are located in Malaga, so in general orders within Andalusia are delivered within 24 hours, Madrid within 48 hours and Barcelona within 72 hours.
Balearic Islands: It depends on the order, for small orders we ship with DBSchenker and this usually takes about 5 working days. For full pallet orders we work with Palletways and they normally deliver within 3-4 business days.
Canary Islands: In general, the delivery time is 1 week if the customs are agile and it depends on each island.
Foreigner: Better to consult, each country is different.
These deadlines are indicative and may vary depending on the time of year as well as by area. There are areas where transport agencies use subcontracted companies and the delivery time tends to be longer.
The deliveries of the merchandise are at street level, although normally the carriers with whom we work do not object when it comes to bringing it closer, but we do not guarantee it.